Terms of Service

Last updated: February 02, 2026

Welcome to Vuelvo (“Vuelvo”, “we”, “us”, “our”). These Terms of Service (the “Terms”) govern the access and use of our platform, website, administrative panel, APIs, and integrations (collectively, the “Service”). By creating an account, accessing, or using the Service, you accept these Terms. If you use the Service on behalf of a company, you represent that you have the authority to bind it to these Terms.

1. Provider Information

The Service is offered by: NODO PLUS S.A.S., identified with 901379054, with address at Calle 5 # 4 - 11, Tibasosa, Boyacá, Colombia. Contact email: nodoplussas@gmail.com.

2. Definitions

• Organization (Org): the company or business that manages the Service.
• Branch (Location): a physical point or operational unit within an Org.
• Program: a loyalty program (e.g., stamps) or gift card program.
• End Customer: the business's consumer (not a Vuelvo “user,” unless using a Vuelvo-hosted link/form).
• Customer Data: data uploaded by the Org or generated by the use of the Service (customers, transactions, events, etc.).

3. Scope of Service

Vuelvo provides a platform to create and manage loyalty and/or gift card programs, manage customers, operate scans/validations, send communications (per configuration), and enable third-party integrations (e.g., Apple Wallet, Google Wallet, email providers, and payment gateways).

Vuelvo is not a bank, electronic money issuer, or payment processor. When you enable payments, they will be processed by a payment gateway (e.g., Bold or another) under its own terms.

4. Eligibility, Account, and Security

• You must provide accurate information and keep it updated.
• You are responsible for all activity under your account and credentials.
• You must protect passwords, tokens, API keys, and staff access (“Staff”).
• If you suspect unauthorized access, you must notify us immediately at nodoplussas@gmail.com.

5. Roles, Permissions, and Personnel (Staff)

The Org can invite staff and assign roles/permissions. The Org is responsible for its staff's actions, including scans, adjustments, redemptions, and campaign sends.

We may suspend access if we detect abuse, fraud, violation of these Terms, or security risks.

6. Plans, Limits, and Subscriptions

The Service may offer plans with limits (e.g., maximum number of branches, programs, segments, campaigns, sends, users, or “locations selected” per program). The current limits and prices are informed on our plans page or admin panel.

• By contracting a plan, you agree to pay the applicable charges, taxes, and withholdings where appropriate.
• Plans may be recurring billing (monthly/annually) and will renew automatically unless canceled beforehand.
• If you exceed plan limits, we may (i) block the action, (ii) request an upgrade, or (iii) apply additional charges if they exist.

6.1. Trials

If we offer a free trial, it may be subject to restrictions and will end automatically. After the trial ends, the Service may require a paid plan to continue using advanced features.

6.2. Cancellation and Changes

You can request cancellation from the panel or by writing to nodoplussas@gmail.com. Cancellation normally applies at the end of the already paid period (unless applicable law provides otherwise).

6.3. Refunds

Except as expressly stated in a refund policy or by applicable legal obligation, payments are non-refundable. If there are refunds, they are processed through the same payment method and may take additional time from the bank/gateway.

7. Acceptable Use and Prohibitions

You may not use the Service for:

• Illegal activities, fraud, impersonation, phishing, or malware distribution.
• Sending spam or communications without the required end customer authorizations.
• Collecting, selling, or sharing personal data without a legal basis or consent where applicable.
• Interfering with or degrading the Service, attempting to access systems or data without authorization.
• Reverse engineering, copying, cloning, or exploiting the Service beyond what is allowed by these Terms.

8. Customer Data, Privacy, and Compliance

The Org retains ownership of the Customer Data it uploads or generates in the Service. The Org is responsible for ensuring it has rights and a legal basis to collect, use, and share those data (e.g., consent, contractual relationship, legitimate interest according to applicable law).

Vuelvo will treat Customer Data as a processor to provide the Service and in accordance with our Privacy Policy and, where applicable, a Data Processing Addendum (“DPA”).

• The Org must keep its privacy policies updated for its end customers.
• The Org is responsible for configuring consents (marketing, email, etc.) and respecting exclusion lists.
• If the Org requests data deletion/export, Vuelvo may require authority verification.

8.1. Communications (Email/Push)

If you enable sends (email or notifications), you accept that you are the “commercial” sender responsible for content, segmentation, frequency, and legal basis. Vuelvo may suspend sends if it detects abnormal bounce rates, complaints, or abuse.

9. Third-Party Integrations

The Service may integrate with third-party platforms (e.g., Apple Wallet, Google Wallet, map providers, email, analytics, payment gateways). Such third parties operate under their own terms, policies, and availability. Vuelvo does not control and is not responsible for failures, API changes, suspensions, or decisions of those third parties.

In particular, using Apple Wallet and Google Wallet requires complying with their rules and policies, including mark requirements, content, and pass/credential behavior.

10. Intellectual Property

The Service, its software, designs, marks, logos, documentation, and contents are property of Vuelvo or its licensors, and are protected by intellectual property laws. You are granted a limited, non-exclusive, and revocable license to use the Service under these Terms.

You must not:

• Copy or modify the Service or its code (except for permitted APIs/documentation).
• Resell the Service without written authorization from Vuelvo.
• Use Vuelvo's marks/logos in a way that generates confusion or without permission.

11. Availability, Support, and Changes

We may perform maintenance, improvements, or changes that temporarily affect availability. We do not guarantee uninterrupted operation. Support is provided according to the contracted plan and defined channels.

We may update the Service and these Terms. If there are material changes, we will attempt to notify you through reasonable means (panel, email). Continued use after the change implies acceptance.

12. Security

We apply reasonable security measures to protect the Service. However, no system is 100% infallible. The Org must implement best practices (strong passwords, access control, reliable devices, permission reviews, etc.).

13. Suspension and Termination

We may suspend or terminate Service access if: (i) there is a breach of these Terms, (ii) fraud/abuse is detected, (iii) there is a security risk, (iv) law requires it, or (v) there is non-payment.

Upon termination, we may disable accounts and access. You may request data export within a reasonable period, subject to verification and legal/technical restrictions.

14. Warranty Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, Vuelvo disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the maximum extent permitted by law, Vuelvo shall not be liable for indirect, incidental, special, consequential, or loss of profits, data, or reputation.

In any case, Vuelvo's total liability for claims related to the Service shall not exceed the amount actually paid by the Org to Vuelvo for the Service in the [3/6/12] months preceding the event that originated the claim (or the minimum allowed by law if this limit does not apply).

16. Indemnity

The Org agrees to indemnify and hold Vuelvo harmless from third-party claims arising from: (i) use of the Service by the Org or its Staff, (ii) content/campaigns sent by the Org, (iii) breach of data protection or consumer laws, (iv) disputes with end customers about programs, points/stamps, rewards, or gift cards.

17. Applicable Law and Jurisdiction

These Terms are governed by the laws of COLOMBIA. Any controversy shall be resolved by the competent judges/courts of COLOMBIA, unless law provides otherwise.

18. Contact

If you have questions about these Terms, contact us at nodoplussas@gmail.com.